Everything we saw and heard and felt seemed like we were getting along great with everyone there. Everything, that is, until three weeks ago when - without warning - they stopped responding to e-mails or returning phone calls. They did, however, take the opportunity to log into our private interface and see what we were doing (after we shared it with them), even after the calls stopped and the radio silence continued.
I'd remove their access, but I like Megan and company and assume... some day... they might actually call back saying something like, "This is really cool."
Google where are your manners?