Submitted by twadmin on Wed, 2005-11-02 05:59
At first glance, the fact that AskMeNow are launching a service that uses voice recognition for search queries over mobile phones seems like a good one. Right up untill you get to the bit i bolded in the quote below:
The caller won't be talking to a person. Instead, communication is with voice recognition software. But behind the automation are people at a Philippines call center transcribing calls, in case the software fails to capture every word, and looking up answers, which are delivered as a text message or email in about a minute, on average, according to the company.
yeah, nice one...