After trying to deal with the non-responsive googlites, dealing with Yahoo is a breath of fresh air.
About three weeks ago, one of my sites that enjoyed 26+ #1 spots in Yahoo (big money KWs) went to page 86 or lower over night.
After a review, it was determined by us that Yahoo had applied a hand penalty to this site.
In my (and others) opinion, the site did not deserve a penalty. It is a clean site, that delivers what it promises to the user.
So yesterday I popped off an email to Yahoo, asking for a review of the site as I felt we had been penalized unfairly.
This morning, to my amazement and unqualified joy... ALL of our old positions have been restored in Yahoo!!!
Overnight... Overnight... Yahoo I love you!
Google you can suck an egg... I am still waiting for a response to email I sent in 2000... (well not really waiting, but you all know what I mean.)
Yahoo Rules! - google drools...